I know I will sound pissed with the introduction like this but I can't helped it! This is the most disappointing order I had with Sample Room. Why? I ordered three items with my points and only received two from them and the order came a week late.
This is my Sample Room #8.
But I actually ordered this together with the Sappe Beauti Drink. It's just so annoying that you're expecting something that is not included in the package. Plus I paid additional P30.00 from the usual P130.00 shipping fee. It's just like I bought the drink myself at the store and not receiving it. Just a total fail!
I tried to dispute it but then I decided not to anymore since retrieving it again would be more of a hassle for me. As of now, I got no reply yet. I just can't help but to be disappointed with Sample Room. You know when you trust someone and then this kind of thing happened, hmmm, I just can't explain the feeling! (Masyadong affected?! Haha)
This was my first and hopefully will be the last. I think I will still keep on getting items from Sample Room but it's more of a 50-50 scale now. I just actually want to get a simple sorry from them when I as them on twitter but they didn't even budge with my complain. Oh well, papel!
Anyway, did this happen to you before? If yes, what actions did their staff made? I want to read what they did for you. Leave your stories below. Thanks! ;)
'Till my next haul. xoxo ♥
UPDATE: Today, Jan.6, 2014, I received the remaining product from Sample Room which was not included in the previous package. I don't know if this is intentional or just because I tweeted them about the mistake the last time. Anyway, I just want to thank them. 'Till next.
![Women clothing and beauty products,We Ship for You | Chinabrands.com](https://i.imgur.com/13Khm2l.jpg")
Hi Tet, I am an avid Sample Roomie (on my 41th order now!) & very satisfied with their service. On rare occasions, I get my samples later than usual. I usually get my orders a day after payment. In my opinion, Sample Room is the most trusted website to get samples in the Philippines. I suggest you send them an email regarding your complaints. Oh & btw they announced at their social media web pages that they are on a holiday break, will be back January 2. I hope you get your orders soon! Happy Holidays!
ReplyDeleteYep, I'm aware since I am subscribed with their newsletter as well. However, my issue was before they went on vacation. We actually have the same opinion until this happened. Honestly, I like them, no, I love them but experiencing this myself is really disappointing.
DeleteBtw, I got my order but it was incomplete. Then when I told them on twitter, they just replied 'What's your order no.?' No apologies.
Haven't experienced it yet but I'm wondering why they increased the shipping fee? 130php lang dati ah.. >_<
ReplyDeleteIt only means that the weight is heavier since I ordered for 3 items. But unfortunately, I only got 2. :(
DeleteIs it that easy to test all these products and comment on them....I think I would have a hard time doing this!...or can we get a sample without commenting?
ReplyDelete